The Sober Colourist

Terms & Conditions

Appointments

To maintain a steady flow and to ensure our clients are seen on time, we operate an appointment only system.

It is imperative that our clients are seen on time.

We understand that sometimes due to unforeseen circumstances you may be running late for your appointment,

But we ask all our customers to please be mindful of our time as well as other clients time and call ahead to inform us of the delay.

Extreme delays will be down to the discretion of management.

Continued lateness will, however, result in being turned away from your appointment and loss of your deposit.

Cancelation Policy

Hey there, amazing clients and potential clients! We wanted to take a moment to remind you about our 48-hour cancellation policy. We love serving each and every one of you, and in order to continue providing exceptional service, we kindly ask for your understanding and cooperation on this matter.

We totally get that unexpected things may come up and plans can change, so we just kindly ask that if you cannot make your appointment, please notify us at least 48 hours in advance. This allows us to reorganize our schedules and accommodate other clients.

However, if an appointment is not cancelled within the applicable period, we reserve the right to charge the balance of the appointment cost. The payment due in the salon would equal the total cost of the appointment minus the reservation fee/deposit paid. We hope you understand that this policy helps us maintain the high standards that you all deserve!

We genuinely appreciate your support and cooperation, and your understanding of our 48-hour cancellation policy ensures that we can continue providing top-notch service to all our valued clients. Thank you for being a part of our salon family 🖤

At our salon, we kindly request that you do not bring your children to your appointment. We understand that as a parent, it can sometimes be challenging to arrange childcare, but please consider that our salon space is not large enough to accommodate children in order to maintain a calm and relaxing environment for all clients.

We believe that every client should have a peaceful and enjoyable experience during their visit. By not bringing children to your appointment, you allow yourself and others to fully unwind and enjoy the salon services we offer. We appreciate your understanding and cooperation in this matter.

Skin Allergy Testing

In accordance With EU regulations, manufacturers guidelines and company policy

An allergy test is mandatory for all clients who are having a colour service.

This is to make sure that you are not allergic to any of the products that will be use on your hair.

This should be completed no later than 48hrs before your first colour appointment.

All new clients please book consultation/allergy testing when booking for the first time.

Blow dries or cuts are not included in colour pricing but are compulsory to ensure your hair colour is perfect when leaving the salon.